Terms & Conditions

Please read these Terms & Conditions carefully before using our website or purchasing any Goods from us. These Terms & Conditions govern your access to and use of the website and your purchase of products offered by BEYONDBITS FANTASTIC SDN BHD.

By accessing, browsing, registering an account, placing an Order, or purchasing Goods through our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions. If you do not agree with any part of these Terms & Conditions, please do not use our Service or place an Order.

Definitions

For the purposes of these Terms & Conditions:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to BEYONDBITS FANTASTIC SDN BHD.
“Goods” refers to the items offered for sale on the Service, including canned food, seasonings, spreads, and other food-related products made available by the Company.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the BEYONDBITS FANTASTIC SDN BHD website, accessible from https://bitedelight.store/.
“Website” refers to the Service and all pages, content, features, functionality, and services made available through it.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
“Account” means an account that You may create on the Service to access certain features or to place Orders.
“Content” means text, photographs, graphics, images, product information, logos, descriptions, videos, designs, trademarks, and other materials displayed on the Service.

1. Acceptance of Terms

By accessing or using our Service, You agree to comply with and be legally bound by these Terms & Conditions.

These Terms & Conditions apply to all visitors, customers, users, and other persons who access or use the Service.

You agree that Your continued use of the Service constitutes acceptance of any amendments or updates made to these Terms & Conditions.

If You are using the Service on behalf of a company, business, organisation, or other legal entity, You represent and warrant that You have the authority to bind that entity to these Terms & Conditions.

2. About Our Business

BEYONDBITS FANTASTIC SDN BHD operates an online retail business offering food-related products, including but not limited to:

Canned food;
Seasonings;
Spreads;
Food ingredients and related products; and
Other products that may be introduced through the Service from time to time.

Our business address is:

BEYONDBITS FANTASTIC SDN BHD
NO TIANG A3/7 88, JALAN MALIM NAWAR,
KAMPUNG TUALANG SEKAH,
31700 MALIM NAWAR, PERAK, MALAYSIA

Phone: +60104315376
Email: bite_delight@outlook.com
Website: https://bitedelight.store/

3. Eligibility to Use the Service

By using the Service, You confirm that You are legally capable of entering into a binding agreement under applicable law.

If You are under the legal age required to make purchases independently in Your jurisdiction, You should only use the Service with the involvement and consent of a parent, guardian, or other legally authorised person.

We reserve the right to refuse or cancel an Order where we reasonably believe that the person placing the Order does not have the legal capacity to do so.

4. Website Use

You agree to use the Service only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

Use the Service for any unlawful or fraudulent purpose;
Attempt to gain unauthorised access to any part of the Service;
Interfere with the operation, security, or functionality of the Service;
Introduce viruses, malware, malicious code, or other harmful material;
Attempt to copy, reproduce, modify, distribute, or exploit the Service without permission;
Use automated systems, bots, crawlers, or scraping tools to collect information from the Service without our prior written consent;
Misrepresent Your identity or provide false information;
Use another person’s Account without authorisation;
Attempt to interfere with another customer’s use of the Service; or
Use any Content from the Service for commercial purposes without our prior written consent.

We reserve the right to restrict, suspend, or terminate access to the Service if We believe that You have violated these Terms & Conditions or applicable law.

5. Product Information

We make reasonable efforts to ensure that product names, descriptions, specifications, images, prices, ingredients, quantities, and other information displayed on the Service are accurate and up to date.

However, product information may occasionally contain typographical errors, inaccuracies, omissions, or outdated information.

Product images are provided for illustration purposes. Actual packaging, labels, colours, sizes, or appearance may differ from images displayed on the Website due to manufacturer packaging changes, screen settings, or other factors.

Where there is a discrepancy between a product image and the actual product packaging, the product supplied may reflect the latest packaging or formulation provided by the manufacturer.

We reserve the right to correct errors, update product information, change specifications, or modify product availability at any time without prior notice.

6. Food Products and Product Information

Because We sell food-related Goods, You are responsible for reviewing the product information provided before placing an Order.

Where applicable, product information may include details such as:

Ingredients;
Net weight or volume;
Product specifications;
Storage instructions;
Expiry or best-before information;
Allergen information;
Manufacturer information; and
Other information supplied by the manufacturer or supplier.

If You have a food allergy, dietary restriction, intolerance, or other concern regarding a particular product, You should carefully review the product information and, where necessary, contact Us before placing an Order.

We recommend that customers follow all storage, preparation, handling, and consumption instructions provided on the product packaging.

7. Product Availability

All Goods displayed on the Service are subject to availability.

The display of a product on the Website does not guarantee that the product will remain available at the time You place an Order.

We reserve the right to:

Limit the quantity of Goods available for purchase;
Discontinue any Goods;
Change product specifications;
Change product availability;
Limit Orders from particular customers or locations; or
Cancel an Order where the requested Goods are unavailable.

If We are unable to fulfil an Order because a product is unavailable, We may contact You and provide an appropriate resolution, which may include a refund for the unavailable Goods.

8. Prices

All prices displayed on the Service are stated in Malaysian Ringgit (MYR) unless otherwise indicated.

We make reasonable efforts to ensure that all prices displayed on the Website are accurate. However, errors may occasionally occur.

We reserve the right to change prices at any time without prior notice.

Any price change will not affect an Order that has already been accepted by Us, except where the Order has been affected by an obvious pricing error or other circumstances permitted by applicable law.

Unless otherwise stated, the price displayed for a product refers to the product itself and does not necessarily include additional charges that may apply during checkout.

9. Promotions, Discounts and Vouchers

From time to time, We may offer promotions, discounts, vouchers, special prices, or other promotional campaigns.

Each promotion may be subject to additional terms, including:

A validity period;
Minimum purchase requirements;
Product restrictions;
Quantity limitations;
Customer eligibility requirements;
One-time-use restrictions; or
Other conditions stated in the relevant promotion.

Promotions cannot be combined unless expressly stated otherwise.

We reserve the right to modify, suspend, or terminate any promotion at any time where reasonably necessary.

10. Accounts

Certain features of the Service may require You to create an Account.

When creating an Account, You agree to provide accurate, complete, and current information.

You are responsible for maintaining the confidentiality of Your login credentials and for all activity carried out through Your Account.

You must notify Us promptly if You believe that Your Account has been accessed without authorisation.

We are not responsible for losses arising from Your failure to keep Your Account information secure, except to the extent otherwise required by applicable law.

We reserve the right to suspend or terminate an Account if the information provided is false, misleading, fraudulent, or otherwise inconsistent with these Terms & Conditions.

11. Orders

When You place an Order through the Service, You are making an offer to purchase the selected Goods in accordance with these Terms & Conditions.

An Order is not necessarily accepted merely because You have received an Order confirmation, payment confirmation, or automated email.

We reserve the right to accept or reject an Order at Our discretion where permitted by applicable law.

We may reject or cancel an Order for reasons including, but not limited to:

The Goods are unavailable;
There is an error in the product information;
There is an error in the displayed price;
Payment has not been successfully completed;
The Order contains suspicious or fraudulent activity;
The Order exceeds applicable quantity restrictions;
We are unable to deliver the Goods to the specified address; or
Other circumstances prevent Us from fulfilling the Order.

If We cancel an Order after payment has been received, We will provide an appropriate refund where applicable.

12. Order Confirmation

After You place an Order, We may send an Order confirmation to the email address provided by You.

The confirmation may include information such as:

Order number;
Product details;
Quantity;
Price;
Delivery information;
Payment information; and
Other relevant Order details.

You should check the Order confirmation carefully and contact Us as soon as possible if any information is incorrect.

We may not be able to modify an Order once it has entered the processing or fulfilment stage.

13. Payment

You agree to provide valid and accurate payment information when completing an Order.

Payment must be successfully completed before We are required to process and fulfil the Order, unless We expressly agree otherwise.

We may use third-party payment providers to process payments. Your use of a third-party payment service may also be subject to that provider’s own terms and conditions and privacy policy.

We do not knowingly retain full payment card details unless permitted and required by applicable law and secure payment processing requirements.

We are not responsible for payment failures caused by circumstances outside Our reasonable control, including problems with banks, payment gateways, card issuers, or other third-party payment providers.

14. Delivery

We will make reasonable efforts to arrange delivery of Goods to the delivery address provided by You during checkout.

You are responsible for ensuring that the delivery information provided is complete and accurate.

We are not responsible for delivery delays or failed deliveries resulting from:

Incorrect or incomplete addresses;
Incorrect contact details;
Recipient unavailability;
Refusal to accept delivery;
Access restrictions;
Natural disasters;
Severe weather;
Public holidays;
Courier or logistics issues;
Government restrictions; or
Other circumstances beyond Our reasonable control.

Additional delivery terms may be provided in Our Shipping Policy.

15. Inspection Upon Delivery

You are encouraged to inspect the Goods as soon as reasonably possible after delivery.

If You receive Goods that are damaged, defective, incorrect, spoiled, or materially different from the Goods ordered, You should contact Us promptly and provide relevant information and supporting evidence where requested.

Supporting evidence may include:

Photographs of the Goods;
Photographs of the packaging;
Photographs of shipping labels;
Order details;
Delivery information; and
Other information reasonably requested by Us.

For food products, You should avoid consuming a product if You reasonably believe that the product has been damaged, spoiled, contaminated, tampered with, or is otherwise unsafe.

16. Returns, Refunds and Exchanges

Returns, refunds, and exchanges are subject to Our applicable Return, Refund and Exchange Policy.

Unless otherwise stated in that policy or required by applicable law, Goods may not be returned, exchanged, or refunded simply because You have changed Your mind.

Where permitted, a return, refund, or exchange may be considered where:

The wrong Goods were sent;
The Goods materially differ from the description or specifications displayed on the Service;
The Goods arrived damaged or defective;
The Goods were spoiled or otherwise unsuitable upon delivery; or
We failed to fulfil the Order in accordance with the applicable delivery terms.

Additional conditions may apply, including notification periods, evidence requirements, product condition requirements, and return procedures.

17. Food Safety and Storage

You are responsible for properly storing and handling Goods after delivery.

You should follow the storage instructions stated on the product packaging.

We are not responsible for deterioration, damage, spoilage, or other changes to Goods caused by improper storage, handling, exposure to inappropriate temperatures, contamination, misuse, or failure to follow the manufacturer’s instructions after delivery.

Where applicable, Goods should be consumed before the stated expiry date or best-before date and in accordance with the product packaging instructions.

18. Intellectual Property

All intellectual property rights relating to the Service and its Content belong to the Company or its respective licensors, suppliers, or content providers, unless otherwise stated.

This includes, without limitation:

Website design;
Logos;
Brand names;
Product descriptions;
Graphics;
Photographs;
Images;
Text;
Layouts;
Software;
Website functionality; and
Other materials displayed on the Service.

You may access and use the Content solely for personal and lawful purposes in connection with using the Service.

You must not reproduce, copy, distribute, modify, publish, transmit, sell, licence, or commercially exploit any Content without Our prior written permission, except where permitted by applicable law.

19. User-Submitted Content

If the Service allows You to submit reviews, comments, feedback, photographs, or other content, You are responsible for the Content that You submit.

You agree that Your submissions must not:

Be unlawful, misleading, defamatory, abusive, threatening, or offensive;
Infringe the rights of another person;
Contain malicious software;
Contain confidential or private information belonging to another person;
Violate applicable laws or regulations; or
Be submitted for fraudulent or misleading purposes.

By submitting Content to the Service, You grant Us a non-exclusive, worldwide, royalty-free right to use, reproduce, display, publish, and distribute that Content in connection with Our business and Service, subject to applicable law.

We reserve the right to remove or refuse to publish any submitted Content.

20. Third-Party Links

The Service may contain links to third-party websites, services, payment providers, delivery providers, or other external resources.

These links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, availability, security, policies, practices, or services.

Your use of third-party websites is subject to the terms and conditions and privacy policies of those third parties.

21. Privacy

Your use of the Service may involve the collection and processing of personal information.

Our handling of personal information is governed by Our Privacy Policy, which forms part of these Terms & Conditions.

By using the Service, You acknowledge that You have read and understood Our Privacy Policy and consent to the processing of Your information in accordance with applicable laws and the terms of that policy.

22. Disclaimer

The Service and its Content are provided on an “as available” and “as is” basis, except where otherwise required by applicable law.

We make reasonable efforts to maintain accurate and reliable information on the Service, but We do not guarantee that:

The Service will always be available;
The Service will operate without interruption;
The Service will be free from errors;
All information will always be complete or current;
The Service will be free from viruses or other harmful components; or
The Service will meet every individual user’s requirements.

Nothing in these Terms & Conditions is intended to exclude or restrict any rights or remedies that cannot lawfully be excluded or restricted under applicable law.

23. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for indirect, incidental, special, consequential, or punitive losses arising from or relating to Your use of the Service or purchase of Goods.

This may include, where legally permissible:

Loss of profits;
Loss of revenue;
Loss of business;
Loss of opportunity;
Loss of data;
Business interruption; or
Other indirect losses.

Nothing in these Terms & Conditions excludes liability where such exclusion is prohibited by law, including liability that cannot legally be excluded or limited.

24. Indemnification

To the extent permitted by applicable law, You agree to indemnify and hold harmless BEYONDBITS FANTASTIC SDN BHD, its officers, employees, representatives, contractors, suppliers, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from:

Your violation of these Terms & Conditions;
Your misuse of the Service;
Your violation of applicable law;
Your infringement of another person’s rights; or
Your fraudulent, negligent, or unlawful conduct.

25. Force Majeure

We shall not be responsible for any failure or delay in performing Our obligations where such failure or delay results from circumstances beyond Our reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters;
Floods;
Fires;
Severe weather;
Epidemics or pandemics;
War;
Civil unrest;
Government actions;
Changes in law or regulations;
Strikes;
Labour disputes;
Transportation disruptions;
Internet or telecommunications failures;
Power failures;
Supplier disruptions;
Courier disruptions; or
Other events beyond Our reasonable control.

Where such circumstances occur, We will make reasonable efforts to minimise the impact and resume performance as soon as reasonably practicable.

26. Termination

We may suspend or terminate Your access to the Service immediately where permitted by law if You:

Violate these Terms & Conditions;
Engage in fraudulent activity;
Misuse the Service;
Attempt to compromise the security of the Service; or
Engage in conduct that may cause harm to the Company, other users, or third parties.

Termination will not affect any rights or obligations that arose before termination.

Any provisions that are intended by their nature to survive termination will continue to apply.

27. Changes to the Service

We reserve the right to modify, suspend, withdraw, or discontinue any part of the Service at any time.

We may change product ranges, website features, pricing, promotions, layouts, functionality, or other aspects of the Service without prior notice.

We will not be liable for any loss resulting from the modification, suspension, or discontinuation of the Service to the extent permitted by applicable law.

28. Changes to These Terms & Conditions

We may update or amend these Terms & Conditions from time to time.

Any updated Terms & Conditions will be posted on this page with a revised “Last Updated” date.

You are responsible for reviewing these Terms & Conditions periodically.

Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms & Conditions, to the extent permitted by law.

29. Severability

If any provision of these Terms & Conditions is determined to be invalid, unlawful, or unenforceable by a competent authority, that provision shall be modified or interpreted to the minimum extent necessary to make it valid and enforceable.

The remaining provisions shall continue in full force and effect.

30. Waiver

Failure by Us to enforce any provision of these Terms & Conditions shall not constitute a waiver of Our right to enforce that provision in the future.

Any waiver must be expressly made by the Company to be effective.

31. Entire Agreement

These Terms & Conditions, together with Our Privacy Policy, Shipping Policy, Return, Refund and Exchange Policy, and any other policies expressly incorporated into the Service, constitute the entire agreement between You and the Company concerning Your use of the Service and purchase of Goods.

They supersede any prior understandings, communications, or agreements relating to the same subject matter, except where otherwise required by applicable law.

32. Governing Law

These Terms & Conditions shall be governed by and construed in accordance with the laws of Malaysia, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms & Conditions, the Service, or any purchase of Goods shall be subject to the applicable courts of Malaysia, unless otherwise required by applicable law.

Nothing in this section prevents either party from exercising any statutory rights or remedies available under Malaysian law.

33. Consumer Rights

Nothing in these Terms & Conditions is intended to limit, exclude, or waive any mandatory rights, protections, guarantees, or remedies that You may have under applicable Malaysian laws and regulations.

Where a provision of these Terms & Conditions conflicts with a mandatory legal requirement, the mandatory legal requirement shall prevail to the extent of the conflict.

34. Contact Us

If You have any questions, concerns, complaints, or requests relating to these Terms & Conditions, the Service, or Your Order, You may contact Us using the information below: