Shipping Policy

Please read this Shipping Policy carefully before placing an Order through our website. This Shipping Policy explains the delivery arrangements, delivery areas, delivery timeframes, and other shipping conditions applicable to purchases made through BEYONDBITS FANTASTIC SDN BHD.

By placing an Order through our Service, You acknowledge and agree to the terms of this Shipping Policy.

Definitions

For the purposes of this Shipping Policy:

“Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to BEYONDBITS FANTASTIC SDN BHD.
“Goods” refers to the items offered for sale on the Service, including canned food, seasonings, spreads, and other food-related products made available by the Company.
“Orders” means a request by You to purchase Goods from Us.
“Service” refers to the BEYONDBITS FANTASTIC SDN BHD website, accessible from https://bitedelight.store/.
“Shipping” or “Delivery” refers to the transportation and delivery of Goods from the Company to the delivery address provided by You.
“Delivery Address” means the address provided by You when placing an Order through the Service.
“Business Days” means the days generally used for business operations in Malaysia, excluding applicable public holidays, unless otherwise stated.
“You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

1. Shipping Overview

BEYONDBITS FANTASTIC SDN BHD provides delivery services for Orders placed through our Website.

Our current shipping arrangements are as follows:

Delivery Area: Malaysia only
Shipping Fee: Free
Estimated Delivery Time: Within 7 days
Overnight Delivery: Not available
International Shipping: Not available

We aim to process and deliver Orders as efficiently as reasonably possible. However, actual delivery times may vary depending on the delivery location, courier operations, public holidays, weather conditions, and other circumstances beyond Our reasonable control.

2. Domestic Shipping Only

We currently provide shipping services within Malaysia only.

Orders may be delivered to eligible addresses located within Malaysia, subject to courier service coverage and delivery restrictions.

We do not currently offer shipping to destinations outside Malaysia.

This means We do not provide international delivery to countries or territories outside Malaysia, including but not limited to Singapore, Thailand, Indonesia, Brunei, the Philippines, Vietnam, Australia, the United Kingdom, the United States, or any other overseas destination.

If an international delivery option is not available during checkout, You must not provide an overseas address for the purpose of attempting to arrange international delivery.

3. No International Shipping

All Orders placed through the Service are intended for delivery within Malaysia.

We reserve the right to cancel an Order if the Delivery Address is located outside Malaysia.

If an Order is mistakenly accepted with an international Delivery Address, We may contact You to arrange an appropriate resolution. Where payment has already been made, any applicable refund will be handled in accordance with Our Return, Refund and Exchange Policy and applicable law.

Customers outside Malaysia may browse the Website, but We do not currently undertake to fulfil Orders requiring international shipment.

4. Free Shipping

We currently provide free shipping for eligible Orders delivered within Malaysia.

No separate shipping or delivery fee will be charged for standard domestic delivery unless We expressly state otherwise at the time of purchase.

Where a delivery fee does apply due to exceptional circumstances, special arrangements, or services separately requested by You, any applicable fee will be communicated before the Order is confirmed.

We reserve the right to modify Our shipping arrangements or introduce different delivery charges in the future. Any applicable charges will be displayed or communicated before You complete an affected Order.

5. Delivery Timeframe

Our standard delivery timeframe is within 7 days.

The 7-day delivery timeframe refers to the expected period for the Order to be delivered after the Order has been processed and dispatched, unless otherwise stated during checkout or communicated by Us.

Delivery may take less than 7 days depending on the Delivery Address, courier availability, and other operational factors.

While We aim to meet the stated delivery timeframe, delivery dates are estimates and are not guaranteed unless expressly stated otherwise.

6. No Overnight Delivery

We do not provide overnight delivery.

Customers should not place an Order with the expectation that the Goods will arrive on the same day, the following morning, or within an overnight delivery timeframe.

We do not currently offer:

Same-day delivery;
Overnight delivery;
Next-day guaranteed delivery; or
Other express delivery services unless expressly made available by Us.

If You require the Goods urgently, We recommend placing Your Order sufficiently in advance to allow for the standard delivery timeframe.

7. Order Processing

Orders will generally be processed after successful payment and confirmation of the Order.

Processing time may vary depending on:

Order volume;
Product availability;
Payment confirmation;
Product preparation;
Public holidays;
Weekends;
Operational requirements; and
Other circumstances affecting Order fulfilment.

An Order may not be dispatched immediately after payment is made.

We will make reasonable efforts to process Orders promptly and arrange delivery through an appropriate delivery or courier service.

8. Delivery Address

You are responsible for providing a complete and accurate Delivery Address when placing Your Order.

This may include:

Full name of recipient;
House or unit number;
Building name, where applicable;
Street name;
Area or neighbourhood;
Postcode;
City or town;
State; and
Contact telephone number.

We strongly recommend that You review all delivery information carefully before completing Your Order.

We are not responsible for delays, failed deliveries, additional delivery attempts, or returned Goods resulting from incorrect, incomplete, or inaccurate delivery information provided by You.

9. Changes to Delivery Address

If You need to change Your Delivery Address after placing an Order, You should contact Us as soon as possible.

We will make reasonable efforts to accommodate a change of address where the Order has not yet been processed or dispatched.

However, We cannot guarantee that a Delivery Address can be changed after an Order has entered the fulfilment or delivery process.

If the Order has already been dispatched, You may need to contact the relevant courier or wait for the Goods to be returned before alternative delivery arrangements can be considered.

Any additional costs arising from an address change requested by You may be Your responsibility where permitted by applicable law.

10. Courier and Delivery Services

We may use third-party courier or logistics providers to deliver Goods.

The specific courier used may vary depending on availability, delivery location, Order size, operational requirements, and other factors.

Once the Goods have been handed over to the courier, delivery may be subject to the courier’s own delivery procedures and operational conditions.

We will make reasonable efforts to cooperate with the courier and assist You with delivery-related enquiries where appropriate.

11. Delivery Tracking

Where tracking information is available, We may provide You with tracking information or a tracking reference after the Order has been dispatched.

Tracking availability depends on the courier service used for the Order.

Tracking information may not update immediately after dispatch. There may be a delay between the time Goods are handed to the courier and the time tracking information becomes available or updated.

We are not responsible for temporary inaccuracies, delays, or interruptions in third-party tracking systems.

12. Recipient Availability

You should ensure that someone is reasonably available to receive the Goods at the Delivery Address where required.

If a delivery attempt is unsuccessful because no one is available to receive the Goods, the courier may:

Make another delivery attempt;
Contact the recipient;
Leave the Goods at an appropriate location where permitted;
Arrange collection from a designated location; or
Return the Goods to the sender.

The actual procedure may depend on the courier’s policies and the circumstances of the delivery.

13. Failed Delivery

A delivery may be considered unsuccessful where:

The recipient cannot be contacted;
The Delivery Address is incorrect or incomplete;
The recipient refuses delivery;
The delivery location is inaccessible;
The courier cannot safely access the location;
There are restrictions affecting delivery;
The recipient is repeatedly unavailable; or
Other circumstances prevent successful delivery.

If an Order is returned to Us because of circumstances attributable to You, We may contact You regarding the available options.

Additional delivery arrangements may be subject to additional conditions or charges where applicable.

14. Delivery Delays

Although We aim to deliver Orders within 7 days, delays may occasionally occur.

Delivery delays may result from circumstances including:

High Order volumes;
Courier delays;
Severe weather;
Flooding;
Natural disasters;
Public holidays;
Road closures;
Traffic conditions;
Operational disruptions;
Incorrect or incomplete Delivery Addresses;
Failed delivery attempts;
Government restrictions;
Technical problems;
Transportation disruptions; or
Other circumstances outside Our reasonable control.

Where We become aware of a significant delivery delay, We may contact You using the contact details provided with Your Order.

15. Public Holidays and Non-Business Days

Delivery schedules may be affected by Malaysian public holidays, weekends, festive periods, courier operating schedules, and periods of unusually high demand.

Orders placed immediately before or during major holidays may take longer to arrive than usual.

Examples may include periods such as:

Hari Raya;
Chinese New Year;
Deepavali;
Christmas;
Wesak Day;
National Day;
Malaysia Day;
Other federal or state public holidays; and
Other periods where courier services experience increased demand.

The standard 7-day delivery estimate may therefore be affected by circumstances outside Our control.

16. Remote and Restricted Areas

Certain remote, rural, island, military, restricted-access, or otherwise difficult-to-reach locations may be subject to different delivery arrangements or longer delivery times depending on courier coverage.

If a courier is unable to deliver to a particular location, We may contact You to discuss an alternative delivery arrangement.

Where necessary, You may be asked to provide an alternative Delivery Address within the courier’s serviceable area.

17. Delivery of Food Products

As We sell canned food, seasonings, spreads, and other food-related Goods, We take reasonable steps to ensure that Goods are properly prepared and packaged before dispatch.

You should inspect the Goods upon delivery.

If the packaging appears severely damaged, opened, leaking, contaminated, or otherwise compromised, You should avoid consuming the affected Goods and contact Us promptly.

You may be required to provide photographs or other evidence to assist Us in assessing the issue.

18. Damage During Delivery

We take reasonable care when preparing and packing Goods for shipment.

However, Goods may occasionally be damaged during transportation.

If You receive Goods that appear to have been damaged during delivery, You should:

Take photographs of the damaged Goods;
Take photographs of the outer packaging;
Keep the packaging and affected Goods where reasonably possible;
Contact Us as soon as reasonably practicable; and
Provide the relevant Order information and supporting evidence when requested.

Any resolution will be handled in accordance with Our Return, Refund and Exchange Policy and applicable law.

19. Wrong or Missing Items

If You receive an item that You did not Order, or if an item from Your Order is missing, please contact Us promptly.

We may request information such as:

Order number;
Photographs of the received Goods;
Photographs of the packaging;
Delivery information; and
Other relevant evidence.

After reviewing the circumstances, We may provide an appropriate resolution, which may include arranging delivery of the correct item, replacing an affected item, or providing a refund where applicable.

20. Product Availability and Shipping

An Order may be affected if one or more Goods become unavailable before dispatch.

If We cannot fulfil an Order due to product availability, We may contact You regarding the available options.

Depending on the circumstances, We may:

Replace the unavailable item with an alternative where agreed by You;
Remove the unavailable item from the Order;
Refund the unavailable item; or
Cancel the affected Order.

We will make reasonable efforts to minimise inconvenience to You.

21. Order Cancellation Before Dispatch

If You wish to cancel an Order before it has been dispatched, please contact Us as soon as possible.

We will consider cancellation requests based on the status of the Order.

Once an Order has been processed, packed, or dispatched, cancellation may no longer be possible.

Any refund arising from an approved cancellation will be handled in accordance with Our applicable policies and applicable law.

22. Incorrect Delivery Information

We are not responsible for delivery problems caused by information incorrectly entered by You during checkout.

Examples include:

Incorrect postcode;
Incorrect house number;
Incorrect street name;
Missing unit number;
Incorrect recipient name;
Incorrect telephone number; or
Other incomplete or inaccurate delivery information.

If the courier cannot complete delivery because of incorrect information, You may need to cooperate with the courier or Us to arrange an alternative delivery.

23. Unclaimed or Refused Deliveries

If You refuse delivery or fail to claim an Order from a collection location after a failed delivery attempt, the Goods may eventually be returned to Us.

If the Goods are returned because of circumstances attributable to You, We may contact You regarding the next steps.

Any additional delivery or re-delivery arrangements may be subject to applicable conditions.

24. Shipping Restrictions

We reserve the right to restrict delivery of certain Goods to certain locations where required by:

Applicable laws or regulations;
Courier restrictions;
Product-specific requirements;
Safety requirements;
Operational limitations; or
Other circumstances affecting delivery.

If We cannot deliver a particular product to Your location, We may cancel the affected portion of the Order and provide an appropriate refund where applicable.

25. No International Delivery Exceptions

At this time, We do not accept requests for international shipping, even if You are willing to pay additional delivery charges.

We do not provide international shipping through private arrangements, separate courier bookings, or customer-paid overseas delivery unless We expressly introduce such a service in the future.

Any international shipping service introduced in the future will be subject to separate terms and conditions.

26. Shipping Fees and Additional Charges

Our standard domestic shipping service is provided free of charge.

You will not be charged a standard shipping fee for eligible deliveries within Malaysia.

However, additional charges may potentially arise in exceptional circumstances, such as special delivery arrangements or re-delivery resulting from incorrect information provided by You, where applicable and permitted by law.

Any applicable charge will be communicated to You before We proceed with the relevant additional service.

27. Delivery Confirmation

A delivery may be considered completed when the courier records the Goods as delivered to the Delivery Address or to an authorised recipient.

Where the courier provides delivery confirmation, tracking records, photographs, signatures, or other proof of delivery, such information may be used to assess delivery-related enquiries or disputes.

If You believe that an Order has been incorrectly marked as delivered, You should contact Us promptly.

28. Lost Parcels

If Your Order appears to have been lost during delivery, please contact Us as soon as reasonably possible.

We may investigate the matter with the relevant courier.

The investigation may require:

Order information;
Tracking information;
Delivery details;
Recipient confirmation; and
Other information reasonably required by Us or the courier.

Where appropriate, We may provide a replacement, refund, or other resolution in accordance with Our policies and applicable law.

29. Contact for Shipping Enquiries

If You have questions regarding an Order, delivery status, shipping arrangements, or a delivery issue, please contact Us using the information below:

BEYONDBITS FANTASTIC SDN BHD
NO TIANG A3/7 88, JALAN MALIM NAWAR,
KAMPUNG TUALANG SEKAH,
31700 MALIM NAWAR, PERAK, MALAYSIA

Phone: +60104315376
Email: bite_delight@outlook.com
Website: https://bitedelight.store/

When contacting Us about an Order, please provide Your Order number and relevant delivery details so that We can assist You more efficiently.

30. Shipping Policy Changes

We reserve the right to update, modify, or change this Shipping Policy from time to time.

Changes may be made to reflect:

Changes in courier services;
Changes in delivery areas;
Changes in delivery timeframes;
Changes in business operations;
Changes in shipping arrangements;
Changes in applicable laws or regulations; or
Other operational requirements.

The updated Shipping Policy will be published on this page with a revised “Last Updated” date.

You are encouraged to review this Shipping Policy periodically.

31. Force Majeure

We shall not be liable for any delay, failure, or interruption in delivery caused by circumstances beyond Our reasonable control.

Such circumstances may include, but are not limited to:

Natural disasters;
Floods;
Fires;
Severe weather;
Pandemics or epidemics;
War;
Civil unrest;
Government restrictions;
Road closures;
Transportation disruptions;
Courier disruptions;
Strikes;
Labour disputes;
Power failures;
Telecommunications failures;
Supply chain disruptions; or
Other events beyond Our reasonable control.

Where such circumstances occur, We will make reasonable efforts to resume normal delivery operations as soon as reasonably practicable.

32. Relationship with Other Policies

This Shipping Policy should be read together with Our:

Terms & Conditions;
Privacy Policy; and
Return, Refund and Exchange Policy.

In the event of a conflict between this Shipping Policy and a mandatory legal requirement, the applicable legal requirement shall prevail.

33. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or waive any mandatory rights or protections available to consumers under applicable Malaysian laws and regulations.

Where You have statutory rights relating to delivery, refunds, defective Goods, or other matters, those rights remain unaffected by this Shipping Policy.

34. Contact Us

For any questions, concerns, complaints, or requests relating to shipping or delivery, You may contact Us at: