Privacy Policy

BEYONDBITS FANTASTIC SDN BHD (“Company”, “We”, “Us”, or “Our”) respects Your privacy and is committed to protecting Your personal information.

This Privacy Policy explains how We collect, use, disclose, store, and protect information when You visit or use Our website, place an Order, communicate with Us, or otherwise interact with Our Service.

Our Service is accessible at https://bitedelight.store/.

By accessing or using the Service, You acknowledge that You have read and understood this Privacy Policy and agree to the collection and use of information in accordance with this Privacy Policy and applicable laws.

1. Definitions

For the purposes of this Privacy Policy:

• “Company” (referred to as either “the Company”, “We”, “Us” or “Our”) refers to BEYONDBITS FANTASTIC SDN BHD.
• “Goods” refers to the products offered for sale through the Service, including canned food, seasonings, spreads, and other food-related products.
• “Orders” means a request by You to purchase Goods from Us.
• “Personal Data” or “Personal Information” means information that identifies You or can reasonably be used to identify You.
• “Service” refers to the BEYONDBITS FANTASTIC SDN BHD website, accessible from https://bitedelight.store/.
• “Website” refers to the Service and all related pages, features, content, and functionality.
• “You” means the individual accessing the Service, or the company or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

2. Information We Collect

We may collect different types of information depending on how You interact with Our Service.

The information We may collect includes, but is not limited to:

• Full name;
• Billing address;
• Delivery address;
• Email address;
• Telephone number;
• Account login information;
• Order details;
• Payment-related information;
• Transaction information;
• Product preferences;
• Customer service enquiries;
• Feedback and reviews;
• Information You provide when contacting Us; and
• Other information that You voluntarily provide to Us.

We may also automatically collect certain technical information when You access Our Website.

3. Information Collected Automatically

When You access or browse the Website, certain information may be collected automatically.

This may include:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Screen resolution;
• Language preferences;
• Date and time of access;
• Pages visited;
• Time spent on pages;
• Referring website;
• General usage information; and
• Other technical information relating to Your interaction with the Website.

This information may be collected through cookies, analytics tools, server logs, and similar technologies.

4. Information You Provide to Us

We collect Personal Data that You voluntarily provide when You:

• Create an Account;
• Place an Order;
• Complete checkout;
• Provide delivery information;
• Contact Us;
• Subscribe to communications;
• Submit an enquiry;
• Submit a review or feedback;
• Participate in a promotion; or
• Otherwise interact with Our Service.

You should only provide information that is accurate, complete, and necessary for the relevant purpose.

5. Information Relating to Orders

When You place an Order, We may collect information necessary to process and fulfil that Order.

This may include:

• Your name;
• Contact details;
• Billing information;
• Delivery address;
• Product details;
• Quantity purchased;
• Order date;
• Order value;
• Payment status;
• Transaction reference;
• Delivery information; and
• Other information necessary to complete the transaction.

We use this information primarily to process Your Order, arrange delivery, communicate with You, and provide customer support.

6. Payment Information

Payments made through the Service may be processed by third-party payment providers.

Depending on the payment method You use, the payment provider may collect and process payment information such as card details, bank information, or other payment credentials.

Where possible, payment information is processed directly by the relevant payment provider.

We do not intend to collect or store complete payment card details unless such collection or storage is necessary, legally permitted, and appropriately secured.

Your use of a third-party payment service may also be subject to that provider’s own privacy policy and terms.

7. How We Use Your Information

We may use Personal Data for purposes including:

• Processing and fulfilling Orders;
• Confirming purchases;
• Arranging delivery;
• Providing customer service;
• Responding to enquiries;
• Communicating with You regarding Your Orders;
• Managing customer Accounts;
• Processing payments;
• Handling refunds, returns, and exchanges;
• Providing information about Goods;
• Improving Our Website and services;
• Monitoring Website performance;
• Detecting and preventing fraud;
• Maintaining Website security;
• Resolving disputes;
• Complying with legal and regulatory requirements; and
• Other purposes reasonably necessary for operating Our business.

8. Communications

We may use Your contact information to communicate with You regarding Your Order or account.

Examples include:

• Order confirmations;
• Payment confirmations;
• Delivery updates;
• Order status notifications;
• Refund or return communications;
• Customer service responses;
• Important Website announcements; and
• Other service-related communications.

Where permitted by applicable law and where You have provided the necessary consent, We may also send promotional or marketing communications.

You may opt out of certain promotional communications at any time by following the unsubscribe instructions provided in the relevant communication or contacting Us.

Please note that opting out of marketing communications does not necessarily prevent Us from sending important transactional or service-related communications.

9. Cookies

Our Website may use cookies and similar technologies.

Cookies are small files stored on Your device that help websites recognise Your browser and remember certain information.

We may use cookies for purposes including:

• Enabling Website functionality;
• Remembering preferences;
• Maintaining shopping cart information;
• Improving Website performance;
• Understanding Website usage;
• Analysing traffic;
• Improving user experience;
• Supporting security; and
• Providing relevant content or marketing where applicable.

You may configure Your browser to reject or restrict cookies.

However, disabling certain cookies may affect the functionality of the Website or prevent some features from operating properly.

10. Analytics and Website Performance

We may use analytics and similar technologies to understand how visitors use Our Website.

Analytics information may help Us understand:

• Which pages are visited;
• How visitors navigate the Website;
• Which features are used;
• General traffic patterns;
• Website performance;
• Technical problems; and
• Areas where the Website can be improved.

Analytics information is generally used in aggregated or statistical form where reasonably possible.

11. How We Share Personal Data

We do not sell Your Personal Data to third parties for their own independent marketing purposes.

We may disclose or share Personal Data with trusted third parties where reasonably necessary to operate Our business and provide the Service.

These third parties may include:

• Payment processors;
• Banks and financial institutions;
• Courier and delivery providers;
• Website hosting providers;
• Website developers or technical service providers;
• Analytics providers;
• IT and security service providers;
• Customer support providers;
• Professional advisers;
• Legal or regulatory authorities; and
• Other service providers acting on Our behalf.

Where third parties process Personal Data for Us, We expect them to handle the information appropriately and in accordance with applicable legal requirements.

12. Courier and Delivery Providers

To fulfil Your Order, We may need to provide certain information to courier or logistics providers.

This may include:

• Recipient name;
• Delivery address;
• Telephone number;
• Order or delivery reference; and
• Other information reasonably necessary to complete delivery.

This information is shared for the purpose of arranging and completing delivery of Your Goods.

13. Legal and Regulatory Disclosure

We may disclose Personal Data where We reasonably believe disclosure is necessary to:

• Comply with applicable laws;
• Respond to lawful requests from government authorities;
• Comply with court orders or legal proceedings;
• Protect Our legal rights;
• Prevent fraud or abuse;
• Protect the security of the Service;
• Protect the safety or rights of individuals; or
• Meet other lawful obligations.

We will seek to limit disclosures to information reasonably necessary for the relevant purpose.

14. Business Transfers

If the Company is involved in a merger, acquisition, restructuring, sale of assets, financing, or other business transaction, Personal Data may be transferred as part of that transaction where legally permitted.

Any such transfer will be handled in accordance with applicable privacy and data protection requirements.

15. Data Security

We take reasonable measures to protect Personal Data against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

Security measures may include:

• Access controls;
• Password protection;
• Secure Website technologies;
• Restricted access to Personal Data;
• Security monitoring;
• Appropriate technical safeguards; and
• Other reasonable organisational and technical measures.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

Therefore, while We take reasonable steps to protect Your information, We cannot guarantee absolute security.

16. Account Security

If You create an Account, You are responsible for keeping Your login credentials confidential.

You should not share Your password or other authentication information with third parties.

If You believe that Your Account has been accessed without authorisation, You should contact Us as soon as reasonably possible.

We are not responsible for unauthorised access resulting from Your failure to maintain the confidentiality of Your Account credentials, except where otherwise required by applicable law.

17. Data Retention

We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing Orders;
• Maintaining transaction records;
• Providing customer support;
• Managing accounts;
• Resolving disputes;
• Meeting legal requirements;
• Accounting and tax purposes;
• Preventing fraud; and
• Protecting Our legal rights.

The length of time Personal Data is retained may vary depending on the type of information and the purpose for which it was collected.

When Personal Data is no longer required, We may securely delete, anonymise, or otherwise dispose of it in accordance with applicable requirements.

18. Your Privacy Rights

Subject to applicable laws and any relevant legal limitations, You may have rights relating to Your Personal Data.

These may include the right to:

• Request access to Personal Data We hold about You;
• Request correction of inaccurate or incomplete Personal Data;
• Request information about how Your Personal Data is being processed;
• Withdraw consent where processing is based on consent;
• Request deletion of Personal Data where legally applicable;
• Request information about certain disclosures of Your Personal Data; and
• Make enquiries or complaints regarding Our handling of Personal Data.

Certain requests may be subject to legal requirements, verification procedures, or other applicable limitations.

19. Withdrawal of Consent

Where We rely on Your consent to process Personal Data, You may withdraw that consent by contacting Us.

Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that withdrawing consent may affect Our ability to provide certain services, process Orders, or respond to certain requests where the relevant information is necessary for those purposes.

20. Accuracy of Personal Data

You are responsible for ensuring that the Personal Data You provide to Us is accurate, complete, and current.

If Your personal information changes, You should update Your Account where applicable or contact Us to request an update.

We may take reasonable steps to verify information where necessary.

21. Children’s Privacy

Our Service is intended for general consumers and is not specifically directed at children.

We do not knowingly seek to collect unnecessary Personal Data from children.

If You believe that a child has provided Personal Data to Us without appropriate consent or authorisation, please contact Us so that We can review the situation and take appropriate action where required.

22. Third-Party Websites

Our Website may contain links to third-party websites, platforms, payment services, social media pages, or other external services.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

You should review the privacy policy of any third-party website before providing Personal Data to that website.

23. Third-Party Services

Certain functions of Our Website may rely on third-party service providers.

These may include:

• Payment gateways;
• Hosting providers;
• Analytics services;
• Courier services;
• Email service providers;
• Customer communication platforms; and
• Other technology or business service providers.

These third parties may process certain information in order to provide services to Us or directly to You.

Their handling of information may also be governed by their own privacy policies and applicable terms.

24. Marketing and Promotional Activities

Where permitted by applicable law, We may use Your contact information to provide information about:

• New products;
• Promotions;
• Discounts;
• Special offers;
• Website updates;
• Events; and
• Other Company-related information.

Where consent is required, We will seek the appropriate consent before sending direct marketing communications.

You may unsubscribe from marketing communications at any time.

25. Reviews and Public Content

If You submit a review, comment, testimonial, photograph, or other content to a publicly accessible part of the Website, the information You choose to provide may become visible to other users.

You should avoid including sensitive, confidential, or unnecessary personal information in publicly accessible reviews or comments.

We may use publicly submitted reviews or testimonials for business and promotional purposes where permitted by applicable law and Our Terms & Conditions.

26. Data Transfers

Some third-party service providers may process or store information using systems located outside Malaysia.

Where Personal Data is transferred or processed outside Malaysia, We will take reasonable steps to ensure that such processing is carried out in accordance with applicable privacy and data protection requirements.

27. Data Breach

If We become aware of a security incident involving Personal Data, We will take reasonable steps to investigate, contain, and address the incident.

Where required by applicable law, We may notify affected individuals and/or relevant authorities.

We may also take additional measures that We reasonably consider appropriate to reduce potential risks arising from the incident.

28. Privacy Complaints

If You have concerns regarding Our collection, use, disclosure, or handling of Your Personal Data, You may contact Us using the contact details provided below.

We will review legitimate privacy-related complaints and make reasonable efforts to respond and resolve the matter.

You may also have the right to raise a complaint with the relevant Malaysian regulatory or data protection authority where applicable.

29. Changes to This Privacy Policy

We may update or amend this Privacy Policy from time to time.

Changes may be made to reflect:

• Changes in Our business operations;
• Changes to the Website;
• Changes in technology;
• Changes in third-party service providers;
• Changes in applicable laws or regulations; or
• Other operational or privacy requirements.

Any updated Privacy Policy will be published on this page with a revised “Last Updated” date.

You are encouraged to review this Privacy Policy periodically.

Your continued use of the Service after an updated Privacy Policy has been published constitutes acknowledgement of the updated policy to the extent permitted by applicable law.

30. Governing Law

This Privacy Policy shall be governed by and construed in accordance with the laws of Malaysia.

Any dispute relating to this Privacy Policy or Our handling of Personal Data shall be subject to the applicable laws and courts of Malaysia, except where applicable law provides otherwise.

Nothing in this Privacy Policy is intended to limit any mandatory rights or remedies available to You under applicable Malaysian privacy or data protection laws.

31. Contact Us

If You have any questions, requests, concerns, or complaints regarding this Privacy Policy or the way We handle Your Personal Data, please contact Us:

BEYONDBITS FANTASTIC SDN BHD
NO TIANG A3/7 88, JALAN MALIM NAWAR,
KAMPUNG TUALANG SEKAH,
31700 MALIM NAWAR, PERAK, MALAYSIA

Phone: +60104315376
Email: bite_delight@outlook.com
Website: https://bitedelight.store/

When contacting Us regarding Personal Data, please provide sufficient information for Us to understand and respond to Your request.

32. Final Statement

BEYONDBITS FANTASTIC SDN BHD is committed to handling Personal Data responsibly and taking reasonable measures to protect the privacy and security of information entrusted to Us.

By using Our Service, You acknowledge that You have had an opportunity to review this Privacy Policy and understand how Your Personal Data may be collected, used, disclosed, stored, and protected as described above.